Delete your account & data

Delete from inside the app

This is the fastest route and needs nothing from us. Open ApexGym, go to Profile, scroll to Delete account, and confirm with your password.

We ask for the password because deletion is irreversible and we would rather annoy you once than let someone who picked up an unlocked phone erase your training history.

If you have already uninstalled

You do not need to reinstall. Email support-fitness@helloworldtech.com from the address your account uses, and say you want the account deleted. We will confirm it is you, delete it, and write back to tell you it is done — within 48 hours.

We reply from the same address, so you have a record. If you do not hear back, the message did not arrive — send it again rather than assuming it is in progress.

What gets deleted

• Your profile: name, email, photo, and everything you filled in at setup.
• Your training data: plans, logged workouts, progress entries and diet plans.
• Your messages with your coach or your clients.
• Any health metrics synced into the app.
• Your authentication record, so the email can be used to sign up again from scratch.

If you are a coach, your clients are not deleted with you — they keep their own accounts and their own data. They simply stop being linked to you.

What we have to keep

Records of payments — what was charged, when, and to which account — are kept after deletion because tax and accounting law requires it, and because a refund or chargeback can arrive months later and has to be answerable. These records live with our payment processor, are not used to build a profile of you, and are not linked to a usable account once yours is gone.

If you have a subscription

Deleting your account does not cancel your subscription. The two live in different places, and we cannot cancel a store subscription on your behalf. Cancel first, then delete:

• Bought through Google Play: cancel in the Play Store under Payments & subscriptions.
• Bought on the web: cancel in the app under Billing → Coach Plan, before you delete.

Deleting mid-period does not trigger a refund by itself. If you are inside the refund window described in our Refund & Cancellation Policy, ask us before you delete — afterwards we may no longer have an account to attach the refund to.

Contact us

Anything about deletion, or about what we hold on you, goes to the address below. Our Privacy Policy covers the rest of your data rights.