Refund & Cancellation Policy

1. What you are paying for

Hello World Technologies LLC sells one thing: a Coach subscription to ApexGym, a software service for personal trainers. It is a recurring digital subscription, billed in USD through our payment processor, Google Play. There is no physical product and nothing is shipped.

The companion app that a coach's clients use is free. Trainees are never charged by us for access to ApexGym.

Charges appear on your statement as Google *ApexGym. If you see that descriptor and do not recognise it, please email support-fitness@helloworldtech.com before disputing — we can identify the charge and resolve it far faster than a bank can.

2. Free trial

New customers start with a free trial: 7 days on Pro Coach, or 14 days on Pro Coach — Annual. The trial begins when you choose a plan and save a payment method.

One free trial per customer. If you have subscribed to ApexGym before, starting again charges you immediately rather than granting a second trial. The app tells you which applies before you confirm.

3. Refunds

3.1 First payment — 14-day refund window

If you are unhappy with ApexGym for any reason, contact us within 14 days of your first payment for a plan and we will refund that payment in full. You do not need to explain why.

This applies to the first charge on each plan you subscribe to — so a coach who starts monthly and later upgrades to annual gets a fresh 14-day window on that first annual charge.

3.2 Renewal payments

Once your subscription renews, that renewal charge is not refundable, and we do not refund unused time on a partial period. This is why cancelling stops the next charge rather than ending your access immediately: you keep everything you paid for until the period ends.

We send a reminder before an annual subscription renews, so a yearly charge is never a surprise.

3.3 Charges we always refund

Regardless of the window above, we refund in full when:

• you were charged more than once for the same billing period;
• you were charged after validly cancelling;
• a technical fault on our side made the service unusable for a sustained period;
• a charge was made without the account holder's authorisation;
• the law where you live gives you a refund right that overrides this policy.

3.4 How to request a refund

Email support-fitness@helloworldtech.com from the address on your account, or use the contact form on our site. Include the email you signed up with — that is all we need to find the charge.

• We acknowledge every refund request within 48 hours.
• Approved refunds are issued to the original payment method through Google Play. Because Google took the payment, we cannot refund you directly or send it anywhere else.
• Once Google approves the refund, your bank typically posts it within 5–10 business days. That last leg is outside our control.
• If we decline a request, we tell you which part of this policy applies and why.

4. Cancelling your subscription

You can cancel whenever you like, without contacting us and without giving a reason. There is no cancellation fee and no minimum term.

If you cannot reach the app for any reason, email support-fitness@helloworldtech.com from your account address and we will cancel it for you within 48 hours. We will never require a phone call, a retention conversation, or a written notice period to let you cancel.

4.1 What happens after you cancel

• Cancel during the free trial and you are never charged at all. You keep access for the free days you have left.
• Cancel after the trial and you keep full access until the end of the period you paid for. The exact date is shown on the Billing screen.
• No further charges are made after that date.
• After the period ends, coach features lock. Your clients' free companion app is unaffected — they keep the plans already assigned to them.
• Nothing is deleted. Your trainees, programs, templates and chat history are retained, and everything comes back exactly as it was the moment you resubscribe.

4.2 Deleting your account

Cancelling a subscription and deleting an account are different actions. To erase your data entirely, use Profile → Delete account in the app, or see the Privacy Policy. Deleting the account also ends the subscription; it does not by itself trigger a refund of an existing charge, which is handled under section 3.

5. Failed and late payments

If a renewal payment fails, Google Play retries it over several days and we email you. You keep working throughout that retry window — a card that simply needs updating does not cost you access. If every retry fails, the subscription lapses and coach features lock until you subscribe again. Your data is kept.

6. Price changes

We may change subscription prices. If we do, we will give you at least 30 days' notice by email before the new price applies to your subscription, and the change never affects a period you have already paid for. If you don't want the new price, cancel before it takes effect.

7. Before you file a chargeback

Please contact us first. A chargeback takes weeks, freezes the account while the bank investigates, and costs us a fee even when the charge was correct — whereas an email to support-fitness@helloworldtech.com usually resolves the same problem the same day. If we owe you a refund, we would much rather just send it.

8. Contact us

This policy is issued by Hello World Technologies LLC, which operates ApexGym and is the merchant of record for every subscription charge.