Terms of Service

1. Who we are

ApexGym is owned and operated by Hello World Technologies LLC, a limited liability company formed in Wyoming, United States (“Hello World Technologies”, “we”, “us”). We are the merchant of record for every subscription charge made through ApexGym.

By creating an account, subscribing, or otherwise using ApexGym (the “Service”), you agree to these Terms. If you do not agree, do not use the Service.

2. What the Service is

ApexGym is coaching software for personal trainers and their clients. It provides:

• a workout-program builder backed by an exercise library with animated form demonstrations;
• nutrition tooling — food and macro lookup and meal-plan generation — powered in part by third-party nutrition data;
• client management: rosters, plan assignment, progress tracking and messaging;
• a coach profile visible to that coach's own linked trainees;
• a free companion app for a coach's clients.

We may add, change or withdraw features. If we remove something material to a paid subscription, you may cancel and we will refund the unused portion of that period.

3. Accounts and eligibility

• You must be at least 18 years old to create an account. The Service is not directed at children.
• You are responsible for the accuracy of your account details and for keeping your credentials secure. Tell us promptly at support-fitness@helloworldtech.com if you suspect unauthorised access.
• One person per account. Do not share coach logins across multiple trainers.
• Trainees join by entering a coach's referral code. Linking to a coach lets that coach see the profile, intake and progress data described in the Privacy Policy.

4. If you use the Service as a coach

Coaches are independent professionals. Hello World Technologies does not employ you, does not supervise your coaching, and is not a party to the relationship between you and your clients. You alone are responsible for:

• holding whatever certifications, licences, insurance and registrations your jurisdiction requires;
• the suitability and safety of the programs and nutrition guidance you assign;
• the accuracy of your coach profile — misrepresenting credentials is grounds for immediate termination;
• handling your clients' personal and health information lawfully, including any consent you need to collect it;
• your own tax obligations on income you earn.

5. Health disclaimer

Nutrition data is supplied by third parties and is an estimate. Do not rely on it for clinical purposes or where an allergy could cause harm — always verify ingredients yourself.

6. Subscriptions, billing and renewal

6.1 Plans and prices

The companion app for trainees is free. Coach access is sold as a recurring subscription in USD:

• Pro Coach — $20.00 USD per month.
• Pro Coach — Annual — $200.00 USD per year.

Prices exclude any tax that may be added at checkout. Charges appear on your statement as Google *ApexGym.

6.2 Free trial

New customers receive a free trial — 7 days on Pro Coach, 14 days on Pro Coach — Annual. The trial begins when you choose a plan and save a payment method. Your card is not charged during the free days.

One free trial per customer. If you have subscribed before, a new subscription is charged immediately rather than trialling again.

6.3 Trial conversion and automatic renewal

6.4 Payment processing

Payments are processed by Google Play. We never receive or store your card details. Your use of Google Play is also subject to Google's own terms and privacy policy.

6.5 Cancellation and refunds

Cancel at any time — no fee, no minimum term, no need to contact us. Access continues to the end of the period you paid for. Your first payment on a plan is fully refundable for 14 days. The full detail, including how to cancel and what is not refundable, is in the Refund & Cancellation Policy, which forms part of these Terms.

6.6 Failed payments

If a renewal fails, Google Play retries over several days and holds the subscription in a grace period. Access continues during the retry window. If payment ultimately fails, the subscription lapses and coach features lock; your data is retained.

6.7 Price changes

We may change prices with at least 30 days' notice by email. Changes never affect a period already paid for. Continuing to use the Service after the new price takes effect is acceptance of it; if you disagree, cancel before then.

7. Payments between coaches and their clients

ApexGym does not process payments between a coach and their clients. We sell one thing: a coach's own subscription to ApexGym. There is no in-app checkout for coaching packages or sessions, and we never hold, transmit or take a cut of money on a coach's behalf.

Coaches bill their clients however they choose, entirely outside ApexGym. Those arrangements are strictly between the coach and the client: Hello World Technologies is not a party to them, is not the seller, and is not responsible for delivering, refunding or disputing coaching that was purchased elsewhere. A client with a problem about what they paid their coach for needs to take it up with that coach.

8. Acceptable use

You agree not to:

• break the law, or use the Service to harass, abuse or endanger anyone;
• upload content you have no right to share, or that is obscene, defamatory or infringing;
• impersonate anyone, or misrepresent your qualifications, affiliation or identity;
• scrape, bulk-export, resell or redistribute the exercise library, nutrition data or any other part of the Service;
• reverse-engineer the Service, probe it for vulnerabilities without permission, or circumvent access controls, paywalls or usage limits;
• attempt to access another user's data, or use automated means to overload the Service.

Security researchers acting in good faith should contact support-fitness@helloworldtech.com before testing; we will not pursue good-faith reports.

9. Your content

You keep ownership of everything you upload — programs, custom exercises, photos, notes and messages. You grant Hello World Technologies a limited, worldwide, royalty-free licence to host, store, reproduce and transmit that content solely to operate the Service for you, including delivering it to the coach or trainees you have linked with. We do not sell your content, use it to train third-party AI models, or publish it beyond what you have chosen to share.

Everything else — the software, brand, exercise library, animations and interface — is owned by Hello World Technologies LLC or its licensors and is licensed to you, not sold. You get a personal, non-exclusive, non-transferable, revocable licence to use it while your account is in good standing.

10. Third-party services

The Service depends on providers including Google Firebase (authentication, database, storage), Google Play (payments), Spoonacular (nutrition data), Expo (app delivery and push notifications) and, if you enable it, Health Connect. Their availability is outside our control, and their own terms apply to their parts of the experience.

11. Suspension and termination

You may stop using the Service at any time and delete your account from Profile → Delete account.

We may suspend or terminate an account that breaches these Terms, that is used fraudulently or unlawfully, or where required by law. Where the breach is fixable we will normally warn you first. If we terminate your account without cause while you have paid time remaining, we will refund the unused portion of that period.

12. Disclaimer of warranties

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, Hello World Technologies disclaims all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the Service will be uninterrupted or error-free, that data (including nutrition figures) will be accurate, or that use of it will produce any particular fitness result.

13. Limitation of liability

To the fullest extent permitted by law, Hello World Technologies LLC will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, data or goodwill, arising from your use of the Service.

Our total aggregate liability for all claims relating to the Service is limited to the greater of (a) the amount you paid us in the 12 months before the claim arose, or (b) $100 USD.

Nothing here excludes liability that cannot lawfully be excluded — including for death or personal injury caused by negligence, or for fraud.

14. Indemnity

You agree to indemnify Hello World Technologies LLC against claims, damages and reasonable legal costs arising from your breach of these Terms, your content, or — if you are a coach — the coaching services you provide to your clients.

15. Changes to these Terms

We may update these Terms. For material changes we will give notice by email or in the app at least 30 days before they take effect, and update the effective date at the top of this page. Continuing to use the Service after that date means you accept the revised Terms.

16. Governing law and disputes

These Terms are governed by the laws of the State of Wyoming, United States, without regard to its conflict-of-laws rules. Disputes will be brought in the state or federal courts located in Wyoming, and both parties consent to that jurisdiction. If you are a consumer, this does not deprive you of the protection of mandatory laws in your country of residence.

Please contact us before escalating. Almost every dispute we have seen was a billing question that support resolved the same day.

17. General

• These Terms, together with the Privacy Policy and the Refund & Cancellation Policy, are the entire agreement between us.
• If any provision is held unenforceable, the rest stays in force.
• Our failure to enforce a provision is not a waiver of it.
• You may not assign these Terms; we may assign them in connection with a merger or sale of the business.

18. Contact us